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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Demetrius Pettiford

August 19, 2025

5  out of  5
rating by Demetrius Pettiford
"Cheryl is the best insurance agent that I have experienced, she takes care of all of my inquiries."
We responded:
"We appreciate your review! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help! "
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Jasmin Calhoun

August 14, 2025

5  out of  5
rating by Jasmin Calhoun
"I personally always speak with Ms.Cheryl, and since day one she has been a great help in keeping me informed on my options when I’m in a bad financial space. She’s knowledgeable, sympathetic, relatable, and so many more things. She’s made things very smooth me in times where I didn’t think they would be easy to deal with. I really appreciate you Ms.Cheryl and I hope you see this!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know! Thank you so very much for your faith in us!"
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Marcus Currie

August 13, 2025

5  out of  5
rating by Marcus Currie
"Ive been with State Farm and Paul Counts office since receiving my first car. Cheryl and Paul have always been attentive and there to help me whether it be updating policies or just answering a question or helping me through my accident claim. I have also added homeowners with them. The customer service has second to none and they have made me customers for life. I highly recommend this office as they have been nothing but great."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
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Leon Rivers

August 6, 2025

5  out of  5
rating by Leon Rivers
"I would like to thank Cheryl at State Farm for helping me and my family with our Insurance policies. The Paul Counts Agency really treats you like family. I highly recommend them. Leon R."
We responded:
"Thank you Leon! You ARE family to us!!!"
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Larry Wilkerson

July 30, 2025

5  out of  5
rating by Larry Wilkerson
"Truly awesome support in moving all my insurance needs to Statefarm"
We responded:
"Thank you Larry! So happy to have you as a customer!"
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Ellen Weber

July 22, 2025

5  out of  5
rating by Ellen Weber
"Cheryl Barr is an outstanding customer relations specialist (among her other multi-faceted jobs) at State Farm. She is very understanding of a clients plight, always listens to the complaint and ends the conversation with an “I will see what I can do and get back to you.” You usually see the results of her labor with a new invoice, for example, reflecting a more palatable amount and/or will call you back. She is exceptional and I trust her implicitly. State Farm needs to know how valuable Cheryl is! Thank you!"
We responded:
"Thank you Ellen for your comments! We greatly appreciate your business. You are wonderful!!!"
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Terra Vinson

July 18, 2025

5  out of  5
rating by Terra Vinson
"I've been with this agency for over 20 years. Without exception, they are highly professional, customer service-oriented and are also compassionate human beings. Cheryl is super responsive and always provides thorough responses to my questions and concerns and typically gets back to me within hours. I couldn't ask for better service. You can trust this agency with protecting your assets and loved ones."
We responded:
"Thank you Terra! We can't thank you enough for your business! Such a wonderful review! "
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LeJuane Ribbon

July 17, 2025

5  out of  5
rating by LeJuane Ribbon
"Cheryl, Chris and Paul-owner are the best. Very helpful, professional and easy to communicate to about any concerns regarding insurance policies. Even though I know there're probably cheaper insurances I choose to stay with them."
We responded:
"Thank you LeJuane! We greatly appreciate your business. Chris & Cheryl are focused on making a difference."
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Khawaja Asghar

July 1, 2025

5  out of  5
rating by Khawaja Asghar
"As always Chris was very helpful, gave me the information I needed in a timely manner. 5 Star all the way. Thank you very much 👍"
We responded:
"Thank you so much for the review! We greatly appreciate your business! It is fantastic to have you as a customer!"
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Bryan Carter

June 18, 2025

5  out of  5
rating by Bryan Carter
"I like to thank miss cherl for everything she best always make me happy and she easy to work with"
We responded:
"Thank you Bryan! We are so happy to work with you! Greatly appreciate your business! Thank you again!"
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Brandon B

June 17, 2025

5  out of  5
rating by Brandon B
"Absolutely had a great experience with this branch after moving into town. Chris from the office was proactive every time and got my state-state transfer done FAST! This office is friendly and pro customer, highly recommend."
We responded:
"Welcome to Maryland Brandon! We are so happy to have you with our office."
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cindy H

June 16, 2025

5  out of  5
rating by cindy H
"Great team to work with...hassle free. I am a long time customer who left for a non-State Farm insurance but came back because the customer service with the Counts office is A+. Absolutely recommend this team for anyone looking around for insurance."
We responded:
"Thank you Cindy!!! Welcome back! We don't plan on losing you again!!!"
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first take

June 11, 2025

5  out of  5
rating by first take
"I mostly interact with Ms.Cheryl when I call or come into the office.She has helped me very much when I have questions or have problems., she was able to resolve them. For me , she is the kind of employee any business would want."
We responded:
"Thank you "first take"! We are so happy to have you as a customer."
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pancho Gayle

June 5, 2025

5  out of  5
rating by pancho Gayle
"Been with Paul Counts since 2010 and will continue to do buisness with them as they are top tier in professionalism and customer service. Cheryl is the best! The best agent out there!"
We responded:
"Greatly appreciate it Pancho! Thank you for your business over the past 15+ years. Cheryl is the BEST!"
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Calvin Williams

June 2, 2025

5  out of  5
rating by Calvin Williams
"State Farm has always been very reliable helping to solve any MVA or insurance issues. Chris and Cheryl are the Best !"
We responded:
"Thank you Calvin!"
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Shawn B.

May 28, 2025

5  out of  5
rating by Shawn B.
"With good help from Chris, purchased the insurance with ease."
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Sabrina Woodfork

May 23, 2025

5  out of  5
rating by Sabrina Woodfork
"I've been with State Farm ( insurance)/ Paul Counts office for many years. The staff is awesome ! Their customer service is impeccable and very professional. They operate with integrity. Cheryl is absolutely amazing ! She is very patient and understanding. She always take the time to answer any questions I have and always provide me with the best option that's available. I would highly recommend them to anyone who is looking for some insurance. Cheryl is the Best !!!!!"
We responded:
"Thank you SO much Sabrina!! We are so thankful for your business. P.S. -- Cheryl IS the best!!!"
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delvonte jerrod

May 17, 2025

5  out of  5
rating by delvonte jerrod
"Ms. Cheryl is amazing to work with. Both times she assisted me with setting up my policies, she was patient, kind, and very knowledgeable. No complaints."
We responded:
"Thank you Delvonte! We love hearing from our customers. "
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RodWithTheMustang

May 15, 2025

5  out of  5
rating by RodWithTheMustang
"Great help"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Elizabeth Dembeck

May 15, 2025

5  out of  5
rating by Elizabeth Dembeck
"Cheryl is a delight to speak with as is the entire agency staff. The Paul Counts State Farm Agency is the only Insurance Agency for our family, always professional, knowledgeable & courteous, don’t go anywhere else!"
We responded:
"Thank you SO much Elizabeth! We are so appreciative that you took time to let us know how we are doing! "
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Shawn Kendrick

May 9, 2025

5  out of  5
rating by Shawn Kendrick
"all staff very helpful. Chris, Joseph, Cheryl, Paul."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
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Ian King

April 29, 2025

5  out of  5
rating by Ian King
"Chris a Cheryl my State Farm agents are always helpful When I call to make my payments! Great work I would definitely recommend them to my friends and family!"
We responded:
"Thank you so much Ian!! We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
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Jodi Mack

April 21, 2025

5  out of  5
rating by Jodi Mack
"The staff is always friendly, knowledgeable and willing to help. Exceptional customer service!"
We responded:
"Thank you so much Jodi! We greatly appreciate your kind words!"
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marcus alexander

April 16, 2025

5  out of  5
rating by marcus alexander
"I’ve recently moved from Virginia, and Cheryl made it a seamless transition for me to continue my coverage via state to state. She was extremely kind and helpful however, it was her professionalism and thoroughness, which will make me a customer for life I recommend if you’re in need of any type of coverage please reach out to Cheryl at State Farm"
We responded:
"Thank you for taking the time to let us know about your experience! Cheryl is the BEST! Thank you so very much for your business, Marcus!"
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Frederick Ampofo

April 10, 2025

5  out of  5
rating by Frederick Ampofo
"Paul Counts and his staff are very friendly and professional.Chris gives me excellent service when he answers the phone.Cheryl who has been there for years always gives me very knowledgeable responses when I have questions about my policy.Keep up the exemplary service."
We responded:
"Thank you Frederick! We greatly appreciate you taking the time to let us know how we are doing. Thank you for your business over the years."