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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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RodWithTheMustang

May 15, 2025

5  out of  5
rating by RodWithTheMustang
"Great help"
We responded:
"Thank you for your 5-star review! My State Farm team and I are happy to be your good neighbor!"
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Elizabeth Dembeck

May 15, 2025

5  out of  5
rating by Elizabeth Dembeck
"Cheryl is a delight to speak with as is the entire agency staff. The Paul Counts State Farm Agency is the only Insurance Agency for our family, always professional, knowledgeable & courteous, don’t go anywhere else!"
We responded:
"Thank you SO much Elizabeth! We are so appreciative that you took time to let us know how we are doing! "
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Shawn Kendrick

May 9, 2025

5  out of  5
rating by Shawn Kendrick
"all staff very helpful. Chris, Joseph, Cheryl, Paul."
We responded:
"Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. "
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Ian King

April 29, 2025

5  out of  5
rating by Ian King
"Chris a Cheryl my State Farm agents are always helpful When I call to make my payments! Great work I would definitely recommend them to my friends and family!"
We responded:
"Thank you so much Ian!! We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
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Jodi Mack

April 21, 2025

5  out of  5
rating by Jodi Mack
"The staff is always friendly, knowledgeable and willing to help. Exceptional customer service!"
We responded:
"Thank you so much Jodi! We greatly appreciate your kind words!"
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marcus alexander

April 16, 2025

5  out of  5
rating by marcus alexander
"I’ve recently moved from Virginia, and Cheryl made it a seamless transition for me to continue my coverage via state to state. She was extremely kind and helpful however, it was her professionalism and thoroughness, which will make me a customer for life I recommend if you’re in need of any type of coverage please reach out to Cheryl at State Farm"
We responded:
"Thank you for taking the time to let us know about your experience! Cheryl is the BEST! Thank you so very much for your business, Marcus!"
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Frederick Ampofo

April 10, 2025

5  out of  5
rating by Frederick Ampofo
"Paul Counts and his staff are very friendly and professional.Chris gives me excellent service when he answers the phone.Cheryl who has been there for years always gives me very knowledgeable responses when I have questions about my policy.Keep up the exemplary service."
We responded:
"Thank you Frederick! We greatly appreciate you taking the time to let us know how we are doing. Thank you for your business over the years."
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Awoke Beyene

April 2, 2025

5  out of  5
rating by Awoke Beyene
"I have been with State Farm for a long time. The quality of their services and professional customer care keeps me loyal to the company. Cheryl one of the team member at Mr. Paul Counts office is the best in customer care."
We responded:
"Thank you Awoke! Cheryl is such a joy to have on our team! We greatly appreciate your kind words!"
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Cam Rylander

March 28, 2025

5  out of  5
rating by Cam Rylander
"Paul and his team are great, I’ve been with them for about 4 years. Worked with Chris recently to update my policy to include my wife, and he has been very patient and helpful. Thank you to everyone that has helped me over the years at the Paul Counts office!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Naudiya Hopkins

March 27, 2025

5  out of  5
rating by Naudiya Hopkins
"Ms.Cheryl and her team have been the best !! Glad to be doing business with them!"
We responded:
"It's a pleasure Naudiya! Thank you so much for your business. Like a Good Neighbor!"
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Darren Jr

March 20, 2025

5  out of  5
rating by Darren Jr
"Always helpful always do whatever they can to assist!!!"
We responded:
"Thank you so much for your business! We greatly appreciate the opportunity to work with you!!"
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Gary Redmond

March 20, 2025

5  out of  5
rating by Gary Redmond
"I had a conversation with Ms. Cheryl regarding my home owners insurance policy. Ms. Cheryl was very knowledgeable and displayed excellent customer service."
We responded:
"Thank you Gary!"
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Daisey Couloote

March 20, 2025

5  out of  5
rating by Daisey Couloote
"Great company I’ve been with statefarm for over 25 years and I have no problems with Statefarm. I recommend my family and friends to Statefarm and they also enjoy the services. Mr. Paul Counts And his staff Has outstanding customer service and it’s very supportive Now"
We responded:
"Wow! Over 25 years with State Farm!! We are so proud to have worked with you all these years!"
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Ezra Jones

March 19, 2025

5  out of  5
rating by Ezra Jones
"Always professional, they always keep me informed and as my insurance agent they're always looking out for my best interest. Thank you."
We responded:
"Thank you so much Ezra! Greatly appreciate you taking the time to let us know how we are doing! "
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Annette Spriggs

March 18, 2025

5  out of  5
rating by Annette Spriggs
"My family has consistently received great service from Paul and his team, especially Cheryl, who is always helpful, pleasant and knowledgeable. It's a been a great experience."
We responded:
"Thank you for taking the time to share your thoughts! We’re so glad to hear your feedback. If you ever have any questions or need assistance, we’re here to help! Thank you so much Annette!"
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Ken Ferguson

March 10, 2025

5  out of  5
rating by Ken Ferguson
"Been with the same agent for 10 years. Best customer service and always there to help for all my insurance needs.Highly recommend Chris and Cheryl for all your insurance needs!!"
We responded:
"Thank you, Mr. Ferguson!! "
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Robert Schweitzer

March 4, 2025

5  out of  5
rating by Robert Schweitzer
"Chris Melvin as usual was excellent. He is a good man. You are lucky to have him."
We responded:
"Thank you so much Mr. Schweitzer! Please do not hesitate to reach out to us for any of your insurance needs. You have been a valued customer for 20+ years!!!"
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Deborah Tinsley

February 24, 2025

5  out of  5
rating by Deborah Tinsley
"I don't call often but when I do, I always get the answers to my questions. Been a happy customer of Paul's for 10+ years. Plus he's a Cincinnati Bengal fan!! Who Dey!!"
We responded:
"Who Dey! Always great to hear from you!! Thank you so so much for being such a great customer all these years!"
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Em Baldwin

January 30, 2025

5  out of  5
rating by Em Baldwin
"Ms. Cheryl is always professional, courteous, and helpful. If she's not 100% certain about an insurance question, she'll research the issue, and quickly follow up with you. It has been a pleasure having her assist me with my insurance needs."
We responded:
"Thank you Em! We are lucky to have Cheryl on our team!!"
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Lakhea Tyler

January 28, 2025

5  out of  5
rating by Lakhea Tyler
"I’m VERY happy client with State Farm…Chris Melvin was wonderful to work with…He always stays in contact when needed and he’s very understanding with costumers taking care of information in a timing manner. Thank U so much Cris for ur help. Lakhea D.Tyler a happy customer🥰"
We responded:
"Thank you Lakhea! It was great to have you in the office! Always wonderful to see our customers face-to-face!"
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Darius

January 24, 2025

5  out of  5
rating by Darius
"I have been with them over 15 years no problem Mrs Cheryl is the best👍🏾👍🏾"
We responded:
"Thank you Darius! We are honored to have worked with you for over 15 years!!!"
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Mohammed Jamal

January 24, 2025

5  out of  5
rating by Mohammed Jamal
"Good customer service and gives fair prices. Treats you with respect and does a fantastic job."
We responded:
"Thank you Mohammed!"
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Sarah Hesler

December 17, 2024

5  out of  5
rating by Sarah Hesler
"Cheryl is really the best, she has always been the person I’ve spoken to every time I’ve called the office, and she is so kind and helpful every time :) I really appreciate her so much!!"
We responded:
"Thank you Sarah! You've been a wonderful customer over the years. We are so appreciative you your business! Cheryl is the BEST!!"
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Clarence Garner

December 12, 2024

5  out of  5
rating by Clarence Garner
"Excellent customer service with great professionalism. Knowledgeable staff."
We responded:
"Thank you, Mr. Garner! Where have the 20+ years you've been insured with us gone? We are all so appreciative of your business!"
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Michelle Gordon

December 11, 2024

5  out of  5
rating by Michelle Gordon
"Cheryl Barr is great! Paul Counts and Cheryl are the best, very helpful."
We responded:
"Thank you, Michelle! It has been a pleasure to work with you!"