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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Nicole Brown

December 2, 2023

5  out of  5 rating by Nicole Brown
"Paul Counts and his team are the best.They are very professional, provide excellent customer service, are very responsive."

Glenn Betts

November 29, 2023

5  out of  5 rating by Glenn Betts
"Very pleasant and patient w/ getting my Drive Safe device connected, Thanks!"


October 3, 2023

5  out of  5 rating by Trent
"Customer service is excellent"

Khalil Akeefe

September 19, 2023

5  out of  5 rating by Khalil Akeefe
"Super nice and knowledgeable, save a ton of money. Thanks Chris"

Karen Moore

September 18, 2023

5  out of  5 rating by Karen Moore
"Chris was so efficient with my request. He responded quickly and made the necessary adjustments to ensure my account was accurate. Great work!!!"

Edwin Aguilar

August 12, 2023

5  out of  5 rating by Edwin Aguilar
"I recently got Renter's and Auto insurance together from State Farm through Paul Counts, and this has been a very convenient process with great discounts and fantastic coverage. Chris helped me throughout the entire process and answered any questions or concerns that I had. Overall, I can say that the staff is extremely knowledgeable, professional, and friendly (like good neighbors), and I have nothing but positive things to say. Would definitely recommend to anyone else looking for a new insurer."

Lanet Scott

August 9, 2023

5  out of  5 rating by Lanet Scott
"Cheryl Barr is the consummate professional! If she can’t get it done no one can. I appreciate the working relationship we’ve developed over the many years I’ve been with SF. Go to Cheryl and rest easy. Thank you Cheryl!"

Reginald Ellison

August 1, 2023

5  out of  5 rating by Reginald Ellison
"Thank you for all our patient assistance during the state of confusion and helping us bundle everything together for auto and home. It was a very time-consuming task, and you help put us at ease. We appreciate also that you used your experience and expertise to help save money on those three policies. You more than measure up to the "5 Star" rating. I will highly recommend you to others for their insurance needs. Have a blessed day!"

Gina Fortuna

July 18, 2023

5  out of  5 rating by Gina Fortuna
"I contacted StateFarm to get a quote as my insurance from Allstate had skyrocketed, no fault of me or my family. I spoke to Chris who was amazing: very personable, bright, straight forward—everything one would hope for in an insurance agent. He gave me a great quote, was incredibly professional in sending Allstate my cancellation letter, and in making sure that I got a copy of all communications on my behalf. He made the process of switching from Allstate to StateFarm easy. And, since I’ve had switched over, he continues to be available for any questions that I’ve have. Excellent service!! I highly recommend Chris from StateFarm to meet your insurance needs."

stephen chiusano

July 12, 2023

5  out of  5 rating by stephen chiusano
"Paul Counts and his staff have always provided quick, professional services and responses to questions."


June 9, 2023

5  out of  5 rating by J
"Cheryl Barr is the best when dealing with insurance. She always makes herself available and she is always polite and take the time out to helping you understand. I have been receiving the best price for insurance with State Farm but the level of professionalism is what is needed through the industry."

Marty Burns

May 23, 2023

5  out of  5 rating by Marty Burns
"I have worked with Paul and his team for several years , they are always attentive, proactive, and professional. They always look for the best product to fit my needs."

Elizabeth Stiffler

May 3, 2023

5  out of  5 rating by Elizabeth Stiffler
"Chris was very helpful kind young man. Chris was also very patient with me and my many questions.. Thank again Chris."

Ituen Akpan

April 21, 2023

5  out of  5 rating by Ituen Akpan
"Chris Melvin facilitated my transition to State Farm. I wish I had made the transition years ago! I was surprised that an agent would take the time and effort to ensure that I now have a policy that offers a lower premium for my outstanding driving record."

Kathy Wilson

March 17, 2023

5  out of  5 rating by Kathy Wilson
"I recently had to find a new State Farm agent. I was fortunate to run into Chris Melvin who set me up with Paul. Chris made transfer of my policies quick and easy. I'm a happy camper! 😊"

Bethany Gardner

March 17, 2023

5  out of  5 rating by Bethany Gardner
"I transitioned to State Farm about 2 years ago, I had recently had some questions that Chris melvin was able to help me with, outstanding customer service, very knowledgeable and was polite and answered all my questions! Thanks again!!!"


March 17, 2023

5  out of  5 rating by Tmrolln
"It was pleasure Cheryl Barr. Best customer service ever!!!!!"

Max Knopp

March 17, 2023

5  out of  5 rating by Max Knopp
"My State Farm agent recently retired so I did some research to identify a replacement. Paul came highly recommended and Chris Melvin assisted me in the transition of my policies. He did an excellent job and made the process painless. I look forward to continuing my long-term relationship with State farm. Kudos to the team!!!"

Candra Smith

March 12, 2023

5  out of  5 rating by Candra Smith
"Mr. Paul Counts and his team are excellent! I always receive top-notch service. Ms. Cheryl Barr is especially helpful. Thank you so much for all of your assistance over the years!"

Ricky Bundy

January 24, 2023

5  out of  5 rating by Ricky Bundy
"I’ve been with Paul Counts Since I started driving. Ms. Cheryl has always been helpful"

Karen Strambler

January 13, 2023

5  out of  5 rating by Karen Strambler
"Paul Counts has been my agent for over 20 years. He’s always ready to answer my questions and discuss my insurance needs. His team member Cheryl is friendly and helpful and always providing outstanding customer service. Paul Counts and his staff make me feel happy to be a part of the State Farm family."

Deanna Barnes

October 7, 2022

5  out of  5 rating by Deanna Barnes
"State Farm, and his team are the best!!! My favorite is Cheryl Barr always willing to help .l been a client for several years and never had a problem. This team is very professional thanks for all your support."

Nina Longlegs

August 31, 2022

5  out of  5 rating by Nina Longlegs
"Been with Paul and his staff for almost 20 years. Always professional, helpful, and informative."

Maria A (BitGypsy)

August 29, 2022

5  out of  5 rating by Maria A (BitGypsy)
"Paul and his team are outstanding! I've been with him so long, I can't really say how many years!!???!!! He and Cheryl have always taken care of me and my family, and just recently talked my son into leaving Geico for State Farm, and he's really happy with the change. The second time he called the office, he was amazed that Cheryl knew who he was! He said it was just like the commercial!! Lol! Thanks Paul and company for being caring, honest and supportive of your clients!"

Theresa Ragan

August 24, 2022

5  out of  5 rating by Theresa Ragan
"Paul Counts has been my mother agent for the last couple of decades. Ive grown up watching her utilize their bundled services and they were always available for literally anything you needed help with. As a 32 year old woman now I utilize the same services and have the same positive experience my agent and his team mainly Ms.Cheryl. She’s the sweetest woman who gets back to you in a timely manner and she’s just great. People don’t always write reviews and if so for for likes but this is really a great agency to be with especially with Paul being your agent, and his team helping you along your way. I really appreciate them ❤️"