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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Robert Schweitzer

March 4, 2025

5  out of  5
rating by Robert Schweitzer
"Chris Melvin as usual was excellent. He is a good man. You are lucky to have him."
We responded:
"Thank you so much Mr. Schweitzer! Please do not hesitate to reach out to us for any of your insurance needs. You have been a valued customer for 20+ years!!!"
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Deborah Tinsley

February 24, 2025

5  out of  5
rating by Deborah Tinsley
"I don't call often but when I do, I always get the answers to my questions. Been a happy customer of Paul's for 10+ years. Plus he's a Cincinnati Bengal fan!! Who Dey!!"
We responded:
"Who Dey! Always great to hear from you!! Thank you so so much for being such a great customer all these years!"
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Em Baldwin

January 30, 2025

5  out of  5
rating by Em Baldwin
"Ms. Cheryl is always professional, courteous, and helpful. If she's not 100% certain about an insurance question, she'll research the issue, and quickly follow up with you. It has been a pleasure having her assist me with my insurance needs."
We responded:
"Thank you Em! We are lucky to have Cheryl on our team!!"
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Lakhea Tyler

January 28, 2025

5  out of  5
rating by Lakhea Tyler
"I’m VERY happy client with State Farm…Chris Melvin was wonderful to work with…He always stays in contact when needed and he’s very understanding with costumers taking care of information in a timing manner. Thank U so much Cris for ur help. Lakhea D.Tyler a happy customer🥰"
We responded:
"Thank you Lakhea! It was great to have you in the office! Always wonderful to see our customers face-to-face!"
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Darius

January 24, 2025

5  out of  5
rating by Darius
"I have been with them over 15 years no problem Mrs Cheryl is the best👍🏾👍🏾"
We responded:
"Thank you Darius! We are honored to have worked with you for over 15 years!!!"
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Mohammed Jamal

January 24, 2025

5  out of  5
rating by Mohammed Jamal
"Good customer service and gives fair prices. Treats you with respect and does a fantastic job."
We responded:
"Thank you Mohammed!"
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Sarah Hesler

December 17, 2024

5  out of  5
rating by Sarah Hesler
"Cheryl is really the best, she has always been the person I’ve spoken to every time I’ve called the office, and she is so kind and helpful every time :) I really appreciate her so much!!"
We responded:
"Thank you Sarah! You've been a wonderful customer over the years. We are so appreciative you your business! Cheryl is the BEST!!"
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Clarence Garner

December 12, 2024

5  out of  5
rating by Clarence Garner
"Excellent customer service with great professionalism. Knowledgeable staff."
We responded:
"Thank you, Mr. Garner! Where have the 20+ years you've been insured with us gone? We are all so appreciative of your business!"
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Michelle Gordon

December 11, 2024

5  out of  5
rating by Michelle Gordon
"Cheryl Barr is great! Paul Counts and Cheryl are the best, very helpful."
We responded:
"Thank you, Michelle! It has been a pleasure to work with you!"
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sylvia howard

November 12, 2024

5  out of  5
rating by sylvia howard
"I am extremely happy with my services at state farm, Thanks Chris and Sheryl for all that you do❣️"
We responded:
"Thank you! We are so very appreciative of your kind words. Don't ever hesitate to reach out to us if you need anything!"
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Sasha Gray

October 30, 2024

5  out of  5
rating by Sasha Gray
"Hello, I have been with State Farm since 2018. I have had the most positive experience with these great people. Always professional and understanding during personal challenges. I highly recommend anyone who is searching for an insurance company to look into State farm. If it's good enough for Jake, than it's good enough for me."
We responded:
"Thank you for your trust in us for the past 6+ years. We are here to help during the good times and the challenging times! Greatly appreciate it!!!"
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Brooke Beander

October 24, 2024

5  out of  5
rating by Brooke Beander
"Paul Counts State Farm’s team is amazing. They have been so patient with me and supporting my elderly father with house and car policies. Chris and Cheryl know there customers and are great supports. Highly recommend."
We responded:
"Greatly appreciate your kind words, Brooke. Cheryl and Chris are focused on taking care of our wonderful customers. We are thrilled to have the chance to work with you!"
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Marty The Martian

October 15, 2024

5  out of  5
rating by Marty The Martian
"Chris was fantastic to work with! He made the entire insurance process easy to understand and stress-free. His helpful and positive attitude really stood out, and he always took the time to answer my questions and address my concerns. Chris is incredibly knowledgeable and goes the extra mile to make sure you feel supported. I highly recommend him for anyone looking for a reliable and understanding insurance professional!"
We responded:
"Thank you, Mr. Marty The Martian! So glad we are able to help you (while you are visiting our planet)! Chris knows his stuff!!! Greatly appreciate your business and your kind words."
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Leah Vaughn

October 14, 2024

5  out of  5
rating by Leah Vaughn
"Chris was great! He was patient with all my questions and made the process of switching states so smooth!"
We responded:
"Thank you so very much Leah! Welcome to Maryland! Looking forward to working with you. "
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Deanna Barnes

October 7, 2024

5  out of  5
rating by Deanna Barnes
"State Farm, and his team are the best!!! My favorite is Cheryl Barr always willing to help. l been a client for several years and never had a problem. This team is very professional thanks for all your support."
We responded:
"Thank you so much Deanna! We are so appreciative of your trust to handle your Car and Homeowner's insurance needs! Cheryl is indeed the BEST!"
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Lisa Deloatch

September 30, 2024

5  out of  5
rating by Lisa Deloatch
"I've had insurance with Paul Counts and Associates for more than 25 years and they have always been accommodating and courteous and helpful for whatever I need. In days and times like they are now it's good to have a company willing to help when and however necessary."
We responded:
"Thank you so much Lisa! You have been a fantastic customer. We are so happy to have the opportunity to work with you!!!"
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Donna Hodge

June 3, 2024

5  out of  5
rating by Donna Hodge
"Paul Counts along with Cheryl have handled my insurance needs for over 20 years. Cheryl especially has always been attentive, patient and available for all of my insurance questions and needs. Thank you, I appreciate your hard work and would gladly recommend your services."
We responded:
"Thank you so very much Donna! You have been such a wonderful customer! It is our privilege to work with you."
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Sebastian Pompa

May 11, 2024

5  out of  5
rating by Sebastian Pompa
"Very helpful and courteous!"
We responded:
"Thank you so very much Sebastian!! We are very excited to have the opportunity to work with you!"
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Erica Watson

May 2, 2024

5  out of  5
rating by Erica Watson
"Words can't describe how amazing this office really is. Top notch service! Chris and Cheryl are both gems. I've been with state farm since 2002 strictly because of them!!"
We responded:
"Thank you so much Erica! So glad we can take care of your insurance needs!!!"
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Zachary

April 18, 2024

5  out of  5
rating by Zachary
"Absolutely hands down the BEST customer service experience I could have ever asked for! My new State Farm representative, Chris, was truly phenomenal; highly knowledgable, respectful, kind and empathetic. I was in a desperate place for insurance, and needless to say, they quickly assisted and gave the best personalized insurance options, making my life so much easier. I would recommend this location and its agents to anyone in Maryland, any day. Thank you so much again for everything, State Farm. :)"
We responded:
"Thank you so much Zachary!! it was great to have you in the office yesterday. So happy to have you as a customer. "
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Doretha McDonald

March 30, 2024

5  out of  5
rating by Doretha McDonald
"Outstanding Service. Cheryl, has always been professional and provided exceptional service. I currently have home and car insurance. Outstanding rates!"
We responded:
"Thank you, Doretha! We greatly appreciate it. Cheryl is the best! State Farm's car insurance and homeowner's insurance are the best values on the market. "
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John Shea

March 5, 2024

5  out of  5
rating by John Shea
"It's my pleasure to recommend Paul Counts and his team for unparalleled homeowners insurance services. As someone deeply involved in the mortgage industry, I understand the importance of connecting my clients with advisors who are not only knowledgeable but also genuinely invested in their needs. Paul and his team exemplify this perfectly. They offer personalized, detailed advice that goes well beyond generic, scripted interactions. With a focus on explaining the ins and outs of the necessary insurance coverage, Paul's team ensures that you're well-informed and cared for. If you're in the market for top-quality auto or homeowners insurance advice, look no further than Paul Counts."
We responded:
"Thank you so much John!!! Greatly appreciate your kind words! it is an absolute pleasure to work with you. Looking forward to many years of business together!"
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D R

March 4, 2024

5  out of  5
rating by D R
"I've been with State Farm close to 20 years, and it had been a pleasure working with Cheryl who has been the best to work with over the years.......thanks Cheryl....... I still have not been to the new office yet...lol"
We responded:
"Thank you so much! We'd love to have you stop by the new office! Thank you for your kind words and thank you for being such a loyal customer!"
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I Mill

December 29, 2023

5  out of  5
rating by I Mill
"I have worked with Paul and his team member Cheryl for over 15 years. They have always been attentive and available for all of my insurance needs. Whether it is filing a claim or adding a new item to my policy, the attention and pricing is always top notch. I truly feel that they have my best interest and I will continue to encourage my family and friends to enjoy their services."
We responded:
"Thank you so much for taking the time to let us know how we are doing! Cheryl is the BEST!! Cannot thank you enough for your 15 years of business!"
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Charletta Lucas

December 13, 2023

5  out of  5
rating by Charletta Lucas
"Professional staff"
We responded:
"Thank you Ms. Lucas!!!!"