State Farm® Insurance Agent Paul Counts
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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Lisa Deloatch
September 30, 2024
"I've had insurance with Paul Counts and Associates for more than 25 years and they have always been accommodating and courteous and helpful for whatever I need. In days and times like they are now it's good to have a company willing to help when and however necessary."
"Thank you so much Lisa! You have been a fantastic customer. We are so happy to have the opportunity to work with you!!!"
Donna Hodge
June 3, 2024
"Paul Counts along with Cheryl have handled my insurance needs for over 20 years. Cheryl especially has always been attentive, patient and available for all of my insurance questions and needs. Thank you, I appreciate your hard work and would gladly recommend your services."
"Thank you so very much Donna! You have been such a wonderful customer! It is our privilege to work with you."
Sebastian Pompa
May 11, 2024
"Very helpful and courteous!"
"Thank you so very much Sebastian!! We are very excited to have the opportunity to work with you!"
Erica Watson
May 2, 2024
"Words can't describe how amazing this office really is. Top notch service! Chris and Cheryl are both gems. I've been with state farm since 2002 strictly because of them!!"
"Thank you so much Erica! So glad we can take care of your insurance needs!!!"
Zachary
April 18, 2024
"Absolutely hands down the BEST customer service experience I could have ever asked for! My new State Farm representative, Chris, was truly phenomenal; highly knowledgable, respectful, kind and empathetic. I was in a desperate place for insurance, and needless to say, they quickly assisted and gave the best personalized insurance options, making my life so much easier. I would recommend this location and its agents to anyone in Maryland, any day. Thank you so much again for everything, State Farm. :)"
"Thank you so much Zachary!! it was great to have you in the office yesterday. So happy to have you as a customer. "
Doretha McDonald
March 30, 2024
"Outstanding Service. Cheryl, has always been professional and provided exceptional service. I currently have home and car insurance. Outstanding rates!"
"Thank you, Doretha! We greatly appreciate it. Cheryl is the best! State Farm's car insurance and homeowner's insurance are the best values on the market. "
John Shea
March 5, 2024
"It's my pleasure to recommend Paul Counts and his team for unparalleled homeowners insurance services. As someone deeply involved in the mortgage industry, I understand the importance of connecting my clients with advisors who are not only knowledgeable but also genuinely invested in their needs. Paul and his team exemplify this perfectly. They offer personalized, detailed advice that goes well beyond generic, scripted interactions. With a focus on explaining the ins and outs of the necessary insurance coverage, Paul's team ensures that you're well-informed and cared for. If you're in the market for top-quality auto or homeowners insurance advice, look no further than Paul Counts."
"Thank you so much John!!! Greatly appreciate your kind words! it is an absolute pleasure to work with you. Looking forward to many years of business together!"
D R
March 4, 2024
"I've been with State Farm close to 20 years, and it had been a pleasure working with Cheryl who has been the best to work with over the years.......thanks Cheryl....... I still have not been to the new office yet...lol"
"Thank you so much! We'd love to have you stop by the new office! Thank you for your kind words and thank you for being such a loyal customer!"
I Mill
December 29, 2023
"I have worked with Paul and his team member Cheryl for over 15 years. They have always been attentive and available for all of my insurance needs. Whether it is filing a claim or adding a new item to my policy, the attention and pricing is always top notch. I truly feel that they have my best interest and I will continue to encourage my family and friends to enjoy their services."
"Thank you so much for taking the time to let us know how we are doing! Cheryl is the BEST!! Cannot thank you enough for your 15 years of business!"
Charletta Lucas
December 13, 2023
"Professional staff"
"Thank you Ms. Lucas!!!!"
ant chef
December 8, 2023
"Cheryl is the best.. Always helpful and attentive. Even saved me some money!!!"
"Thank you SO much!! We love helping our customers save $$$$!"
Ren Bum
December 7, 2023
"I have been a State Farm customer since I purchased my first automobile in 1975. Since then I have availed myself of additional insurance products insuring better overall coverage for my household. This is due in part to the customer service of Paul Counts and account representative Cheryl Barr. Over the years I have found them to be professional, friendly, and dependable."
"Thank you for the kind words! You've been a GREAT customer for 48 years!! So impressive!! Thank you."
Tamar Simmons
December 4, 2023
"I have been with State Farm Insurance as long as I can remember as a young adult in my early 20's soon to be 60 next year. My father had been a client of State Farm for some years, and he highly recommended State Farm for Car insurance and then Condo Insurance I am very happy to say that I'm glad that I made that choice to become one of the State Farms Insurance clients. I have stayed with them over the years because of the great services they have provided over the years. My State Farm Agent/Rep Cherlyl Barr has been great providing excellent service to me for years. She is very professional, kind, knowledgeable and I know I can always count on her to provide great service and I feel like I'm in good hands. I am thankful and grateful to have her as my Agent/Rep. I can say in all my years with State Farm I have never had any problems thanks to her. Her professionalism, personality and kindness and knowledge of work is outstanding. Thanks Cheryl Barr for all your help over the years. Tamar Chew Crosby"
"Thank you Tamar! It is customers like you who make our jobs so fantastic. Cannot thank you enough for the kind words!"
Nicole Brown
December 2, 2023
"Paul Counts and his team are the best.They are very professional, provide excellent customer service, are very responsive."
"Thank you, Ms. Brown! We greatly appreciate your kind words."
Glenn Betts
November 29, 2023
"Very pleasant and patient w/ getting my Drive Safe device connected, Thanks!"
"So glad we could help you Mr. Betts! State Farm's Drive Safe & Save program has been very effective in helping to lower car insurance rates for our customers. We are here for you whenever you need!!"
Trent
October 3, 2023
"Customer service is excellent"
"Thank you, Trent! Super happy to have the opportunity to work with you!"
Khalil Akeefe
September 19, 2023
"Super nice and knowledgeable, save a ton of money. Thanks Chris"
"Greatly appreciate the kind words, Khalil! Very happy to get the opportunity to work with you!"
Karen Moore
September 18, 2023
"Chris was so efficient with my request. He responded quickly and made the necessary adjustments to ensure my account was accurate. Great work!!!"
"Thank you so much Karen!! We greatly appreciate your kind words. Chris is a valuable member of our Team. We are here to help however we can."
Edwin Aguilar
August 12, 2023
"I recently got Renter's and Auto insurance together from State Farm through Paul Counts, and this has been a very convenient process with great discounts and fantastic coverage. Chris helped me throughout the entire process and answered any questions or concerns that I had. Overall, I can say that the staff is extremely knowledgeable, professional, and friendly (like good neighbors), and I have nothing but positive things to say. Would definitely recommend to anyone else looking for a new insurer."
"Thank you Mr. Aguilar! "Like a Good Neighbor" is our mission! Chris is truly an asset to our business. "
Lanet Brown
August 9, 2023
"Cheryl Barr is the consummate professional! If she can’t get it done no one can. I appreciate the working relationship we’ve developed over the many years I’ve been with SF. Go to Cheryl and rest easy. Thank you Cheryl!"
"We greatly appreciate your kind words Ms. Scott! We also agree that Cheryl is the BEST!! Thank you so much for your business!"
Reginald Ellison
August 1, 2023
"Thank you for all our patient assistance during the state of confusion and helping us bundle everything together for auto and home. It was a very time-consuming task, and you help put us at ease. We appreciate also that you used your experience and expertise to help save money on those three policies. You more than measure up to the "5 Star" rating. I will highly recommend you to others for their insurance needs. Have a blessed day!"
"Thank you so much Mr. Ellison! It was great speaking with you this week. So thankful we were able to review all of your coverages and keep you happy!"
Gina Fortuna
July 18, 2023
"I contacted StateFarm to get a quote as my insurance from Allstate had skyrocketed, no fault of me or my family. I spoke to Chris who was amazing: very personable, bright, straight forward—everything one would hope for in an insurance agent. He gave me a great quote, was incredibly professional in sending Allstate my cancellation letter, and in making sure that I got a copy of all communications on my behalf. He made the process of switching from Allstate to StateFarm easy. And, since I’ve had switched over, he continues to be available for any questions that I’ve have. Excellent service!! I highly recommend Chris from StateFarm to meet your insurance needs."
"Thank you so much Gina! We are so happy to have you as a policy holder. Chris is the best! Glad we are able to save you money on your insurance. Looking forward to working with you for years to come!"
stephen chiusano
July 12, 2023
"Paul Counts and his staff have always provided quick, professional services and responses to questions."
"Thank you so much for the review Mr. Chiusano! We are thrilled to have the opportunity to work with you!"
J
June 9, 2023
"Cheryl Barr is the best when dealing with insurance. She always makes herself available and she is always polite and take the time out to helping you understand. I have been receiving the best price for insurance with State Farm but the level of professionalism is what is needed through the industry."
"Thank you so much for your kind words! Cheryl has been incredible in our office since 2003!! So happy to have you as a customer!"
Marty Burns
May 23, 2023
"I have worked with Paul and his team for several years , they are always attentive, proactive, and professional. They always look for the best product to fit my needs."
"Thank you Marty! It is our pleasure to get the opportunity to work with you Glenn G."