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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Candra Smith

March 12, 2023

5  out of  5 rating by Candra Smith
"Mr. Paul Counts and his team are excellent! I always receive top-notch service. Ms. Cheryl Barr is especially helpful. Thank you so much for all of your assistance over the years!"

Ricky Bundy

January 24, 2023

5  out of  5 rating by Ricky Bundy
"I’ve been with Paul Counts Since I started driving. Ms. Cheryl has always been helpful"

Karen Strambler

January 13, 2023

5  out of  5 rating by Karen Strambler
"Paul Counts has been my agent for over 20 years. He’s always ready to answer my questions and discuss my insurance needs. His team member Cheryl is friendly and helpful and always providing outstanding customer service. Paul Counts and his staff make me feel happy to be a part of the State Farm family."

Deanna Barnes

October 7, 2022

5  out of  5 rating by Deanna Barnes
"State Farm, and his team are the best!!! My favorite is Cheryl Barr always willing to help .l been a client for several years and never had a problem. This team is very professional thanks for all your support."

Nina Longlegs

August 31, 2022

5  out of  5 rating by Nina Longlegs
"Been with Paul and his staff for almost 20 years. Always professional, helpful, and informative."

Maria A (BitGypsy)

August 29, 2022

5  out of  5 rating by Maria A (BitGypsy)
"Paul and his team are outstanding! I've been with him so long, I can't really say how many years!!???!!! He and Cheryl have always taken care of me and my family, and just recently talked my son into leaving Geico for State Farm, and he's really happy with the change. The second time he called the office, he was amazed that Cheryl knew who he was! He said it was just like the commercial!! Lol! Thanks Paul and company for being caring, honest and supportive of your clients!"

Theresa Ragan

August 24, 2022

5  out of  5 rating by Theresa Ragan
"Paul Counts has been my mother agent for the last couple of decades. Ive grown up watching her utilize their bundled services and they were always available for literally anything you needed help with. As a 32 year old woman now I utilize the same services and have the same positive experience my agent and his team mainly Ms.Cheryl. She’s the sweetest woman who gets back to you in a timely manner and she’s just great. People don’t always write reviews and if so for for likes but this is really a great agency to be with especially with Paul being your agent, and his team helping you along your way. I really appreciate them ❤️"


July 29, 2022

5  out of  5 rating by Chrispy
"I've been with Sheryl and state farm about 15 years. She's the best."

Kolbi Hunt

July 19, 2022

5  out of  5 rating by Kolbi Hunt
"Our family has been with the Paul Counts State Farm office ever since we moved to Maryland many years ago. They are extremely responsive, especially Cheryl, who is just wonderful to work with (she is always so quick to help and is so kind and calm!). We have many lines of insurance with their office, including home/auto/life/etc., and wouldn't even consider changing State Farm offices. Our home was recently damaged during a major storm when a neighbor's tree smashed into our house/roof, causing holes in the roof/house/siding, tons of broken windows, etc. Paul himself got involved when State Farm claims (national) was overwhelmed with claimants and we needed fast answers and immediate help/guidance. Paul intervened on our behalf, and within minutes State Farm national was calling us and help began pouring in from all sides. Thank you, Paul! :) As the State Farm saying goes, just like a good neighbor - Paul was absolutely there there for us during the worst damage a home of ours had ever sustained."

Albert melaragno

July 8, 2022

5  out of  5 rating by Albert melaragno
"Nothing but great Service! Jake Crothers is the man! He has helped everyone in my family get better and affordable insurance! Thanks Jake!!"

Duwuane Graham

June 6, 2022

5  out of  5 rating by Duwuane Graham
"Truly appreciated speaking with Jake this morning. He definitely went above and beyond with me making sure i understood everything, had the appropriate coverage that will cover me and still be easy on my pockets. Good to know that he also intends to check in with me down the line to make sure i am ok things are good. Just an all around great experience with Jake this morning!"

Zendy Shaquille Wilson

May 25, 2022

5  out of  5 rating by Zendy Shaquille Wilson
"My experience with this location has been top notch. Jake assisted me with switching from progressive to StateFarm with a seamless transition, he also assisted with finding an affordable home coverage when I purchased my first home and all experiences were pleasant and very detailed."

Melissa Bolanos

May 9, 2022

5  out of  5 rating by Melissa Bolanos
"I have been a customer since 2011 and have never had a complaint. Any questions or concerns are always answered in a timely manner. When I had my first car accident the whole claim process went smoothly. We bought our first house and Jake was a huge help with getting the insurance set up. He was super informative and took his time to answer any questions. The customer service is always fantastic. Not to mention the money State Farm has saved me!!"

danielle smith

March 26, 2022

5  out of  5 rating by danielle smith
"I made the switch to State Farm this month. Jake is my agent, and he really ​ went above and beyond my expectations. I just recently bundled my insurance. He made the process very easy and quick. Jake answered all my questions as well as provided me with more insurance than what I had previously. I am very happy with my decision to go with State Farm."

Redz Gant

March 23, 2022

5  out of  5 rating by Redz Gant
"I recently purchased a home and my partner and I wanted to bundle home and auto policies. My partner has been with w/ Paul Counts office for many years and I've hopped around. Well I'm back to stay. I called the office and Cheryl actually remembered me from years ago. Cheryl told me she would get me quotes by next morning since it was late afternoon. I received the quotes later that evening. Ahead of schedule. Cheryl suggested additional liabilities that were necessary that I had not considered. THANK YOU! Mr. Counts and Cheryl please continue to be a blessing in the insurance world."

Lisa Eli

March 16, 2022

5  out of  5 rating by Lisa Eli
"I have known Cheryl for years. She is very knowledgeable about life insurance helped me find the right policy to take care of my family. Hope to work with her for many more years."

Brandon Marks

March 16, 2022

5  out of  5 rating by Brandon Marks
"Cheryl is the best. She always helpful when I have questions about my insurance"


February 23, 2022

5  out of  5 rating by Dwight
"I’ve had insurance through Paul Counts for the past decade and have always worked with Cheryl Barr. She’s been wonderful to work with, always friendly and takes the time to answer all of my questions. This is why I keep coming back. Thanks Cheryl!"

Christine Brown

February 16, 2022

5  out of  5 rating by Christine Brown
"I’ve been with Paul Counts for many years. I’ve been very lucky to work with the same agent through a couple of life changes and events - new homes, kids becoming drivers, various accidents and car replacements, and even a random deer encounter. Through it all Paul’s team has provided wonderful support, and show that they truly value our relationship. Cheryl is amazing! I can’t recommend them highly enough."

Julia Kerns

January 29, 2022

5  out of  5 rating by Julia Kerns
"Jake was very persistent and helpful, I appreciate his support through out this process!"


January 24, 2022

5  out of  5 rating by Mac
"I worked with Jake on my disability insurance benefits and I couldn't be more pleased. Every question I had was explained so that I would understand and I now feel very comfortable knowing exactly how my insurance works for me. Jake took the time out of his day to meet me for signatures and call me on my schedule to take payment over the phone. It was a very smooth and professional experience. Thank you!"

Jessica Harris

January 12, 2022

5  out of  5 rating by Jessica Harris
"Cheryl is awesome ! Every time I call she always help me out. Paul and Cheryl are very supportive and friendly. I have been with State Farm for about 3 years, I will continue to be with State Farm for another 30+ years."

Mary Marshall

December 23, 2021

5  out of  5 rating by Mary Marshall
"Mr Cody was very helpful and everything was done timely."

Awoke Beyene

December 17, 2021

5  out of  5 rating by Awoke Beyene
"I have been with State Farm for a long time. The quality of their services and professional customer care keeps me loyal to the company. Cheryl one of the team member at Mr. Paul Counts office is the best in customer care."

Claire Harris

December 9, 2021

5  out of  5 rating by Claire Harris
"Jake was awesome and made sure to always follow up with me and help me every step of the way!!"