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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Cam Rylander

March 28, 2025

5  out of  5
rating by Cam Rylander
"Paul and his team are great, I’ve been with them for about 4 years. Worked with Chris recently to update my policy to include my wife, and he has been very patient and helpful. Thank you to everyone that has helped me over the years at the Paul Counts office!"
We responded:
"We’re thankful for your feedback! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!"
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Naudiya Hopkins

March 27, 2025

5  out of  5
rating by Naudiya Hopkins
"Ms.Cheryl and her team have been the best !! Glad to be doing business with them!"
We responded:
"It's a pleasure Naudiya! Thank you so much for your business. Like a Good Neighbor!"
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Darren Jr

March 20, 2025

5  out of  5
rating by Darren Jr
"Always helpful always do whatever they can to assist!!!"
We responded:
"Thank you so much for your business! We greatly appreciate the opportunity to work with you!!"
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Gary Redmond

March 20, 2025

5  out of  5
rating by Gary Redmond
"I had a conversation with Ms. Cheryl regarding my home owners insurance policy. Ms. Cheryl was very knowledgeable and displayed excellent customer service."
We responded:
"Thank you Gary!"
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Daisey Couloote

March 20, 2025

5  out of  5
rating by Daisey Couloote
"Great company I’ve been with statefarm for over 25 years and I have no problems with Statefarm. I recommend my family and friends to Statefarm and they also enjoy the services. Mr. Paul Counts And his staff Has outstanding customer service and it’s very supportive Now"
We responded:
"Wow! Over 25 years with State Farm!! We are so proud to have worked with you all these years!"
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Ezra Jones

March 19, 2025

5  out of  5
rating by Ezra Jones
"Always professional, they always keep me informed and as my insurance agent they're always looking out for my best interest. Thank you."
We responded:
"Thank you so much Ezra! Greatly appreciate you taking the time to let us know how we are doing! "
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Annette Spriggs

March 18, 2025

5  out of  5
rating by Annette Spriggs
"My family has consistently received great service from Paul and his team, especially Cheryl, who is always helpful, pleasant and knowledgeable. It's a been a great experience."
We responded:
"Thank you for taking the time to share your thoughts! We’re so glad to hear your feedback. If you ever have any questions or need assistance, we’re here to help! Thank you so much Annette!"
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Ken Ferguson

March 10, 2025

5  out of  5
rating by Ken Ferguson
"Been with the same agent for 10 years. Best customer service and always there to help for all my insurance needs.Highly recommend Chris and Cheryl for all your insurance needs!!"
We responded:
"Thank you, Mr. Ferguson!! "
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Robert Schweitzer

March 4, 2025

5  out of  5
rating by Robert Schweitzer
"Chris Melvin as usual was excellent. He is a good man. You are lucky to have him."
We responded:
"Thank you so much Mr. Schweitzer! Please do not hesitate to reach out to us for any of your insurance needs. You have been a valued customer for 20+ years!!!"
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Deborah Tinsley

February 24, 2025

5  out of  5
rating by Deborah Tinsley
"I don't call often but when I do, I always get the answers to my questions. Been a happy customer of Paul's for 10+ years. Plus he's a Cincinnati Bengal fan!! Who Dey!!"
We responded:
"Who Dey! Always great to hear from you!! Thank you so so much for being such a great customer all these years!"
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Em Baldwin

January 30, 2025

5  out of  5
rating by Em Baldwin
"Ms. Cheryl is always professional, courteous, and helpful. If she's not 100% certain about an insurance question, she'll research the issue, and quickly follow up with you. It has been a pleasure having her assist me with my insurance needs."
We responded:
"Thank you Em! We are lucky to have Cheryl on our team!!"
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Lakhea Tyler

January 28, 2025

5  out of  5
rating by Lakhea Tyler
"I’m VERY happy client with State Farm…Chris Melvin was wonderful to work with…He always stays in contact when needed and he’s very understanding with costumers taking care of information in a timing manner. Thank U so much Cris for ur help. Lakhea D.Tyler a happy customer🥰"
We responded:
"Thank you Lakhea! It was great to have you in the office! Always wonderful to see our customers face-to-face!"
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Darius

January 24, 2025

5  out of  5
rating by Darius
"I have been with them over 15 years no problem Mrs Cheryl is the best👍🏾👍🏾"
We responded:
"Thank you Darius! We are honored to have worked with you for over 15 years!!!"
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Mohammed Jamal

January 24, 2025

5  out of  5
rating by Mohammed Jamal
"Good customer service and gives fair prices. Treats you with respect and does a fantastic job."
We responded:
"Thank you Mohammed!"
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Sarah Hesler

December 17, 2024

5  out of  5
rating by Sarah Hesler
"Cheryl is really the best, she has always been the person I’ve spoken to every time I’ve called the office, and she is so kind and helpful every time :) I really appreciate her so much!!"
We responded:
"Thank you Sarah! You've been a wonderful customer over the years. We are so appreciative you your business! Cheryl is the BEST!!"
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Clarence Garner

December 12, 2024

5  out of  5
rating by Clarence Garner
"Excellent customer service with great professionalism. Knowledgeable staff."
We responded:
"Thank you, Mr. Garner! Where have the 20+ years you've been insured with us gone? We are all so appreciative of your business!"
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Michelle Gordon

December 11, 2024

5  out of  5
rating by Michelle Gordon
"Cheryl Barr is great! Paul Counts and Cheryl are the best, very helpful."
We responded:
"Thank you, Michelle! It has been a pleasure to work with you!"
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sylvia howard

November 12, 2024

5  out of  5
rating by sylvia howard
"I am extremely happy with my services at state farm, Thanks Chris and Sheryl for all that you do❣️"
We responded:
"Thank you! We are so very appreciative of your kind words. Don't ever hesitate to reach out to us if you need anything!"
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Sasha Gray

October 30, 2024

5  out of  5
rating by Sasha Gray
"Hello, I have been with State Farm since 2018. I have had the most positive experience with these great people. Always professional and understanding during personal challenges. I highly recommend anyone who is searching for an insurance company to look into State farm. If it's good enough for Jake, than it's good enough for me."
We responded:
"Thank you for your trust in us for the past 6+ years. We are here to help during the good times and the challenging times! Greatly appreciate it!!!"
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Brooke Beander

October 24, 2024

5  out of  5
rating by Brooke Beander
"Paul Counts State Farm’s team is amazing. They have been so patient with me and supporting my elderly father with house and car policies. Chris and Cheryl know there customers and are great supports. Highly recommend."
We responded:
"Greatly appreciate your kind words, Brooke. Cheryl and Chris are focused on taking care of our wonderful customers. We are thrilled to have the chance to work with you!"
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Marty The Martian

October 15, 2024

5  out of  5
rating by Marty The Martian
"Chris was fantastic to work with! He made the entire insurance process easy to understand and stress-free. His helpful and positive attitude really stood out, and he always took the time to answer my questions and address my concerns. Chris is incredibly knowledgeable and goes the extra mile to make sure you feel supported. I highly recommend him for anyone looking for a reliable and understanding insurance professional!"
We responded:
"Thank you, Mr. Marty The Martian! So glad we are able to help you (while you are visiting our planet)! Chris knows his stuff!!! Greatly appreciate your business and your kind words."
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Leah Vaughn

October 14, 2024

5  out of  5
rating by Leah Vaughn
"Chris was great! He was patient with all my questions and made the process of switching states so smooth!"
We responded:
"Thank you so very much Leah! Welcome to Maryland! Looking forward to working with you. "
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Deanna Barnes

October 7, 2024

5  out of  5
rating by Deanna Barnes
"State Farm, and his team are the best!!! My favorite is Cheryl Barr always willing to help. l been a client for several years and never had a problem. This team is very professional thanks for all your support."
We responded:
"Thank you so much Deanna! We are so appreciative of your trust to handle your Car and Homeowner's insurance needs! Cheryl is indeed the BEST!"
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Lisa Deloatch

September 30, 2024

5  out of  5
rating by Lisa Deloatch
"I've had insurance with Paul Counts and Associates for more than 25 years and they have always been accommodating and courteous and helpful for whatever I need. In days and times like they are now it's good to have a company willing to help when and however necessary."
We responded:
"Thank you so much Lisa! You have been a fantastic customer. We are so happy to have the opportunity to work with you!!!"
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Donna Hodge

June 3, 2024

5  out of  5
rating by Donna Hodge
"Paul Counts along with Cheryl have handled my insurance needs for over 20 years. Cheryl especially has always been attentive, patient and available for all of my insurance questions and needs. Thank you, I appreciate your hard work and would gladly recommend your services."
We responded:
"Thank you so very much Donna! You have been such a wonderful customer! It is our privilege to work with you."